Observe the work before changing the system
The Workflow Friction Field Notes
A clear starting point for noticing where a clinical routine slows down, bends around a tool, or asks people to remember too much.
Open access
A launch-stage resource you can read on this site without an account.
Overview
A useful frame for the work in front of you.
Workflow improvement begins with attention. This field-note guide gives professionals a calm way to document what happens before, during, and after a routine without jumping straight to a software answer. It is written for people who need a shared view of the work across clinical, operational, and technical roles.
Start here
Choose one routine that people describe as harder than it should be. Write down what happens at the point of friction, who adapts, and what information is missing.
Launch-stage preview
Three things to carry into the next conversation.
A plain-language observation frame for one recurring task
Prompts for visible steps, hidden work, handoffs, and workarounds
A short debrief structure for clinical and technical partners
This public preview is available for reading on this site. It is not a course enrollment, certificate, or downloadable file.
Keep exploring
Related studio resources.
From Friction to Feedback
A short editorial note on turning recurring workflow frustration into a question the right people can examine together.
A Field Guide to Cross-Role Handoffs
A public guide for noticing what clinical and technical teams need to carry across a handoff, not only what they need to send.
A clear next move
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