Give difficult conversations a useful shape
A Conversation Map for Digital Change
A practical template for bringing concerns, constraints, and next actions into the same room during a technology change.
Open access
A launch-stage resource you can read on this site without an account.
Overview
A useful frame for the work in front of you.
People often agree that a change matters while holding very different pictures of the work it will affect. This conversation map helps facilitators move from broad concern to a specific question, a named owner, and a testable next step. It is designed for meetings where clinical and technical perspectives need equal room.
Start here
Before the next change meeting, ask each role to finish the sentence: The part of this change I need us to understand is... Compare the answers before discussing solutions.
Launch-stage preview
Three things to carry into the next conversation.
A three-part prompt for the current routine, the proposed change, and the tradeoff
Listening cues for surfacing unspoken operational concerns
A closing sequence that turns discussion into a next conversation
This public preview is available for reading on this site. It is not a course enrollment, certificate, or downloadable file.
Keep exploring
Related studio resources.
Designing Training Around Real Work
A planned learning experience for trainers and educators who want sessions to reflect the decisions people make during a busy day.
Leadership Signals for Digital Change
A planned recorded session about the small leadership actions that help teams understand what is changing, why it matters, and how to raise a concern.
A clear next move
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